Telephone or call at the health centre to arrange an appointment. Urgent requests are always given priority. If you feel your particular problem requires a longer consultation please ask for a double appointment.*Please note that you have a right to express a preference to see a particular doctor or nurse. If you choose to express such a preference please speak to the receptionist when you book your appointment.
i-HEART Barnsley is now available to patients:
To book an appointment:
Monday – Friday 4pm to 6pm
Weekends/Bank Holidays 8am to 9:30 am
Appointment opening times:
Monday – Friday 6:30pm – 10.30pm
Weekends/Bank Holidays 10am – 1pm.
This service gives you access to an appointment with a GP or ANP. To make an appointment please call 01226 242419
For more information please visit www.iheartbarnsley.org.uk
Out Of Hours
For emergencies arising at any time, phone the surgery number and your call will automatically be transferred to the practice answer machine which will direct you to either telephone the new national number which is 111 or the Deputising Service (Barnsley Healthcare Federation). The answer phone message gives further details of this.
You will need the following details:
- Doctor’s Name
- Patient’s Name
- Details of Emergency
- A telephone number where you can be contacted.
Reception Opening Times
|Monday||7:30 – 6:00|
|Tuesday||7:30 – 6:00|
|Wednesday||7:30 – 6:00|
|Thursday||8:00 – 6:00|
|Friday||8:00 – 6:00|
|Saturday & Sunday||CLOSED|
A home visit can be requested by telephone or a personal call. Please make the request before 10.00am if possible, and give the receptionist as many details as possible of the problem.
Home visits are at the doctor’s discretion for people who are too ill to come to surgery. Please help save the doctors time by coming to the surgery if you can. We can usually see you more quickly and have better facilities for examination and treatment at the surgery.
The doctor is happy to discuss any queries about your treatment, advice about management of minor illnesses etc.
Please let us know if you wish to have a telephone consultation with the doctor who is available each day between 12:00 and 12.25 to speak to patients. If for any reason the doctor is not available to speak to when you call for your telephone appointment we will take your number and ring you back.
You can ring in daily (except Thursday) after 2.00pm for results. Results usually take between 2 – 5 days to come back. Please note we will only give the result to the patient not another person. X-ray results usually take two weeks.
If the doctor has authorised a repeat prescription for you, you will be given a list of your medication attached to your prescription. Please use this when ordering your repeat prescription. You can do this by:
Phone – Monday – Friday 10:30 – 4:30
Post – Send your list of medication ticked as appropriate enclosing a stamped addressed envelope.
Call In – Put your list of required medication in the box provided in the Reception area. Prescription requests put into the box before 11.30
You can collect your prescription the following working day after 1.30pm
Changes To Name, Address or Phone
It is very important that we have the correct contact details for our patients so please let us know if any of your details change.
We are pleased to welcome new patients to register at the practice. Call in at the surgery and complete a registration form for each person who is registering. Please note that new registration forms must be signed by the person registering except in the case of a child under 16 when a parent or guardian may sign on their behalf.
We invite all new patients to an appointment with the practice nurse on registering.
At this appointment the nurse will check your blood pressure and urine. She will also ask about your medical history, immunisation such as tetanus and also about any repeat medication you may be taking and also offer advice related to your general health.
If you are visiting the area and need to see a doctor we are able to offer temporary registration and an appointment. Please ask at reception.
Contraceptive treatment and advice is available confidentially to all women and their partners at the Well Women Clinic. We do not insert IUCD’s or implants. If you wish use any of these methods, you are welcome to discuss them with your doctor or nurse who will refer you to the appropriate clinic.
Alternatively, you can arrange to attend the Community Family Planning Clinic,or register with another GP for contraceptive services only .
The commissioning organisation for the practice is NHS Barnsley CCG based at Hilder House, Gawber Road, Barnsley. The telephone number is 01226 433756.
Complaints And Comments
We welcome your comments and any complaints or comments should be addressed to the Practice Manager or Doctor, either verbally or in a letter. A complaint’s procedure and the relevant forms are available at reception. Please ask the receptionist if you require a complaints pack.